All work

Internal tools

Help Desk Hero — IT assets & tickets

IT asset and ticket management with bulk import from RMM and Microsoft 365 exports.

Role
Architecture, full-stack build
Timeline
TBD
Status
In production
Client
Any Company — IT operations
Help Desk Hero — IT assets & tickets interface
Client work shown anonymized — walkthrough on request

The problem

Asset inventory lived in two exports and one spreadsheet, and tickets arrived as email. Nobody could say what was deployed, to whom, or under what warranty.

The approach

A normalized asset and ticket model with importers that reconcile RMM and Microsoft 365 exports against existing records instead of duplicating them. Assignment, warranty, and lifecycle state are first-class fields.

The result

One authoritative inventory tied to the tickets raised against it. Ticket-volume and resolution metrics: TBD.

The stack

LovableTypeScriptSupabasePostgresCSV importersMicrosoft 365

Inside the app

Real screens with branding blurred, or reproduced with anonymized data — no client names, logos, or user identities.

Asset and ticket dashboard: inventory counts by lifecycle state, open ticket queue, and warranty exposure at a glance — names and identifiers blurred.
Asset detail: hardware specs, lifecycle and assignment state, and network fields on one record — identifiers blurred.
In-app help: every page documented by role, so managers and techs onboard without a training session.
PreviousFloor Log — downtime captureNextRetireMove — relocation cost analysis

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